Good practicesOpen allClose allPasswordsPhishing and scamsSharing informationReporting a cyber security concernStaying informedMFA FaqsOpen allClose allWhat is Multifactor Authentication (MFA), and why does Brunel use it?Why am I suddenly having problems signing in? Has something changed?What is changing in October 2026?Why am I being asked to complete extra security steps? Why are SMS codes and phone calls being removed?Do I have to use Microsoft Authenticator? Is it mandatory? I do not want a University app on my personal phone. What can I do?My phone is old, has no storage, cannot install the app, or I do not have a smartphone. What should I do?I installed Microsoft Authenticator, but it is not working. What should I check?I am stuck in a loop: sign-in asks for Authenticator, and Authenticator asks me to sign in. What should I do? I am seeing error codes such as 3001, 50196 or 500121. What do they mean?Can IT turn MFA off for me? Is there an alternative to Microsoft Authenticator?What if this affects me during lectures, coursework submissions, examinations or another important academic activity?What do I need to do now? What should I do if I forget, replace or lose my phone?Can I use another authenticator app, such as Google Authenticator?What if I cannot access MFA at all?Getting started and support Open allClose allUniversity guideMicrosoft documentationMicrosoft FAQsMicrosoft setup guideNeed more help?
