In the event of an emergency, during office hours (9am until 5pm Monday to Friday) please contact the Residences Office on +44(0)1895 267100.

For an emergency out of hours please contact Security on +44 (0)1895 25578.

If you experience any maintenance issues in your room/flat you can use our brand new app, Planon to report it.

Before you can start using Planon, you will need to register your device and activate your password. To do this, please complete the following steps:

Step 1 – Register your device

Register your device on the Connect Portal.

Step 2 - Set up your password

You will receive an email from no-reply-planon@brunel.ac.uk with a reset token to reset your password.

*If you do not receive your email, remember to check your junk folder or email res@brunel.ac.uk.

Please do the following to reset your password:

Your password will now be set up and you can now go ahead and download the Planon app.

Step 3 - Download the Planon App

Step 4 - Report the Fault

The below priorities reflect the importance of the fault and our commitment to respond within a certain timescale.

These are:

Immediate - An incident likely to endanger life or structural damage to property
Within two hours - An incident causing serious disruption to building users or causing damage to property
Within 36 hours - An incident causing inconvenience to building users
Within one week - An incident requiring minor repair/maintenance and causing very minor inconvenience to building users
Within 1 month - An incident causing no inconvenience to building users, usually an improvement or superficial repair

Living on campus